Privacy Policy

This Privacy Policy explains how Skout AI Private Limited ("Skout AI", "Skout", "we", "us", or "our") collects, uses, stores, discloses, and otherwise processes information in connection with our websites, applications, software, SaaS platform, APIs, integrations, communications, and related services (collectively, the "Services").

The Services are designed primarily for businesses and organizations and may involve processing business information, professional contact information, account information, communications, prospect information, CRM information, email-related information, and other information provided by customers or generated through use of the Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you interact with Skout AI, we may collect the following categories of information.

Because Skout AI is a B2B SaaS platform, customers may provide information about their employees, prospects, customers, leads, contacts, companies, or other individuals.

This information may include:

• Names
• Professional email addresses
• Business phone numbers
• Job titles
• Company names
• Professional profiles
• Company information
• Business addresses
• Websites
• CRM records
• Lead information
• Prospecting information
• Email communication information
• Campaign information
• Notes and custom fields
• Engagement information
• Data imported through integrations
• Information contained in files uploaded by customers

Customers are responsible for ensuring that they have the appropriate rights, permissions, notices, consents, or other lawful authority necessary for providing such information to Skout AI and using it through the Services.

Where Skout AI processes customer-provided personal data on behalf of a customer, the customer may act as the relevant data controller/fiduciary and Skout AI may act as a processor/data processor or equivalent service provider, depending on the applicable law and relationship.

Because Skout AI may provide sales intelligence, outbound communication, email automation, email verification, and related functionality, the Services may process information relating to email communications.

This may include:

• Sender email addresses
• Recipient email addresses
• Email addresses submitted for verification
• Email metadata
• Delivery status
• Bounce information
• SMTP responses
• Mailbox verification information
• Domain information
• MX records
• Email authentication information
• Email engagement information
• Campaign configuration
• Sending limits
• Suppression and unsubscribe information
• Email content where necessary to provide a customer-requested feature

Where a customer connects an email account or mailbox to Skout AI, we may access and process information made available through that connection to provide the requested functionality.

We do not access connected mailboxes for unrelated purposes.

Skout AI may integrate with third-party services such as:

• Email providers
• CRM platforms
• Calendar services
• Communication platforms
• Data providers
• Enrichment providers
• Authentication providers
• Cloud storage providers
• Analytics providers
• Payment providers
• Other business applications

When you connect a third-party service, Skout AI may receive information from that service according to the permissions granted by you and the applicable third-party service.

You are responsible for reviewing the privacy practices and permissions of third-party services you connect to Skout AI.

When you use the Services, we may automatically collect technical and usage information, including:

• IP address
• Browser type
• Operating system
• Device type
• Device identifiers
• Approximate location derived from IP address
• Login activity
• Session information
• Pages and features accessed
• Actions performed within the Services
• API activity
• Error logs
• Performance information
• Security events
• Authentication events
• Referrer information
• Cookies and similar technologies

We use this information to operate, secure, troubleshoot, analyze, and improve the Services.

Skout AI may provide sales intelligence, company intelligence, prospect discovery, enrichment, verification, and related features.

In connection with those features, we may obtain business or professional information from:

• Public websites
• Company websites
• Public business directories
• Public professional profiles
• Public government or regulatory records
• Business databases
• Data providers
• Enrichment providers
• Other publicly available or commercially licensed sources

The information obtained may include business contact information, company information, professional information, company technology information, employment information, and other business-related information.

Where required by applicable law, we will apply appropriate privacy, notice, consent, objection, suppression, retention, and other compliance mechanisms.

We may use information to:

• Provide and operate the Services.
• Create and manage customer accounts.
• Authenticate users.
• Provide 2FA and security verification.
• Send transactional and operational communications.
• Process subscriptions and payments.
• Provide customer support.
• Perform email verification and deliverability-related services.
• Provide prospecting and sales intelligence functionality.
• Perform data enrichment.
• Detect invalid, risky, fraudulent, abusive, or malicious activity.
• Maintain suppression and opt-out records.
• Monitor system performance.
• Protect the Services and our customers.
• Prevent fraud and unauthorized access.
• Diagnose errors and technical problems.
• Improve and develop the Services.
• Develop analytics and aggregated insights.
• Comply with applicable law and legal obligations.
• Enforce our agreements and policies.
• Respond to lawful requests from governmental authorities.
• Communicate important changes to the Services.

This section is particularly important for Skout AI.

By creating an account or using the Services, you acknowledge that Skout AI may send you communications reasonably necessary to operate and secure your account.

These may include:

These communications may continue even if you unsubscribe from marketing communications.

Where permitted by applicable law, Skout AI may send promotional communications about:

• New products
• Features
• Product updates
• Events
• Educational materials
• Offers
• Research
• Other Skout AI services

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications does not disable essential transactional, security, legal, billing, or account-related communications.

Skout AI provides tools that customers may use for sales prospecting and outbound communications.

Customers are responsible for ensuring that their use of the Services complies with applicable:

• Privacy laws
• Data protection laws
• Anti-spam laws
• Marketing laws
• Telecommunications laws
• Consumer protection laws
• Platform terms
• Email provider requirements
• CRM requirements

Customers must not use Skout AI to unlawfully collect, process, profile, contact, or target individuals.

Skout AI may suspend or restrict activity that presents significant legal, security, abuse, spam, deliverability, or platform-integrity risk.

Depending on the applicable jurisdiction, Skout AI may process information based on:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests where permitted
• Protection of rights and security
• Other lawful grounds recognized by applicable law

For Indian users and applicable processing, Skout AI will apply the requirements of applicable Indian data-protection law, including the Digital Personal Data Protection framework as applicable to the relevant processing. India's DPDP Rules, 2025 were notified by MeitY on November 14, 2025.

We may share information with:

We retain information for as long as reasonably necessary to:

• Provide the Services;
• Maintain customer accounts;
• Fulfill contractual obligations;
• Meet legal requirements;
• Resolve disputes;
• Prevent fraud and abuse;
• Maintain security;
• Enforce agreements;
• Maintain legitimate business records.

Different categories of information may have different retention periods.

Certain information, such as suppression lists, security logs, transaction records, fraud-prevention information, and legally required records, may need to be retained after account termination.

Customers may request deletion of their account or certain information, subject to applicable law and contractual obligations.

Deletion may not immediately remove information that we are legally required or reasonably entitled to retain, including:

• Financial records
• Security records
• Fraud-prevention records
• Suppression records
• Legal records
• Audit records
• Information necessary to resolve disputes

Where applicable, retained information will remain subject to appropriate protections.

We maintain administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the Services and applicable requirements, safeguards may include:

• Encryption in transit
• Encryption at rest where appropriate
• Access controls
• Authentication controls
• Role-based access
• Logging and monitoring
• Security testing
• Infrastructure protections
• Backup and recovery mechanisms
• Incident-response procedures
• Employee confidentiality obligations

No internet-based service can be guaranteed to be completely secure.

Skout AI is an Indian company but may use infrastructure and service providers located in India or other countries.

Where information is transferred internationally, we will implement appropriate safeguards and comply with applicable legal requirements governing international data transfers.

Skout AI may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Maintain sessions
• Improve security
• Analyze usage
• Improve performance
• Understand how users interact with the website
• Measure marketing effectiveness

You may control cookies through your browser or applicable cookie controls.

The Services are intended for businesses and users who are legally capable of entering into agreements.

The Services are not intended for children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

Depending on applicable law, you may have rights relating to your personal information, including rights to:

• Access information
• Correct inaccurate information
• Request deletion
• Withdraw consent where applicable
• Object to certain processing
• Request information regarding processing
• Lodge a complaint
• Exercise other rights provided by applicable law

Requests may be submitted using the contact information below.

Certain rights may be subject to applicable legal limitations.

To submit a privacy or data-protection request, contact:

We may need to verify your identity before fulfilling certain requests.

We may update this Privacy Policy periodically.

If we make material changes, we may provide notice through:

• Email
• Website notice
• Dashboard notification
• In-product notification
• Other reasonable methods

The updated policy will include a revised "Last Updated" date.