Terms of Service

These Terms of Service ("Terms") govern your access to and use of the websites, applications, software, APIs, SaaS platform, integrations, and related services provided by Skout AI Private Limited ("Skout AI", "Skout", "we", "us", or "our").

By creating an account, accessing the Services, purchasing a subscription, signing an order form, or otherwise using the Services, you agree to these Terms.

If you use the Services on behalf of a company or organization, you represent that you have authority to bind that organization. In that case, "you" and "your" refer to that organization.

Skout AI Private Limited is incorporated under the Companies Act, 2013.

The company's constitutional documents authorize activities including software development, IT services, data processing, hosting, SaaS, PaaS, IaaS, proprietary software, licensing, technical support and related services.

Skout AI provides software and technology services that may include:

• Sales intelligence
• Prospect discovery
• Lead generation
• Company intelligence
• Contact enrichment
• Data enrichment
• Email verification
• Email intelligence
• Outbound workflow automation
• Email outreach
• Campaign management
• CRM integrations
• AI-assisted sales functionality
• Analytics
• Reporting
• APIs
• Other sales and business automation functionality

The specific features available to you depend on your subscription, plan, usage limits, configuration, and applicable order form.

You must have legal capacity to enter into these Terms.

If you use Skout AI on behalf of an organization, you represent that you are authorized to do so.

The Services are not intended for individuals under 18 years of age unless otherwise permitted by applicable law and expressly authorized by Skout AI.

You must provide accurate and current information when creating an account.

You are responsible for:

• Maintaining account security
• Protecting passwords
• Protecting authentication credentials
• Enabling appropriate security controls
• Maintaining accurate account information
• Controlling user access
• Monitoring activity under your account

You must notify Skout AI promptly if you suspect unauthorized access.

Skout AI may require or offer 2FA/MFA and other account-security controls.

By using the Services, you authorize Skout AI to send communications necessary to:

• Verify your identity
• Verify your account
• Deliver OTPs
• Complete 2FA
• Recover your account
• Notify you about security events
• Notify you about suspicious activity
• Protect your account

These communications are operational/security communications and are not treated as optional marketing communications.

Access to certain Services requires a paid subscription.

Subscription terms may be specified in:

• An order form
• Checkout page
• Pricing page
• Account billing page
• Subscription agreement
• Enterprise agreement

Your subscription may specify:

• Plan
• Number of users
• Usage limits
• Credits
• Data limits
• API limits
• Billing frequency
• Subscription term

Skout AI may provide free trials, free plans, promotional credits, beta functionality, or other free Services.

Free or beta functionality may:

• Have usage limitations;
• Be modified;
• Be suspended;
• Be discontinued;
• Have limited support;
• Be provided without warranties to the maximum extent permitted by law.

You agree to pay applicable subscription and usage fees.

Unless otherwise stated:

• Fees are billed according to your selected billing period.
• Taxes may be added where required.
• Usage-based charges may apply.
• Additional usage may require additional payment.
• Subscription fees generally are non-refundable except where required by law or expressly agreed.

We may use third-party payment processors. You authorize applicable payment providers to process charges associated with your subscription.

Unless otherwise stated, paid subscriptions may automatically renew for the applicable renewal period.

Before purchasing, you are responsible for reviewing:

• Price
• Billing frequency
• Renewal terms
• Usage limits
• Cancellation terms

You may cancel your subscription using the cancellation mechanism provided through the Services or by contacting Skout AI.

Cancellation normally becomes effective at the end of the current paid subscription period unless otherwise required by applicable law or agreed in writing.

Skout AI may provide usage allowances such as:

• Credits
• Verification credits
• Enrichment credits
• AI usage
• API requests
• Contacts
• Emails
• Seats
• Storage
• Other usage units

Unused usage allowances may expire according to the applicable subscription terms and generally have no cash value unless otherwise stated.

Skout AI may apply reasonable limits to protect system stability, security, deliverability, and platform integrity.

You retain ownership of data that you submit to the Services.

"Customer Data" may include:

• Contacts
• Prospects
• Leads
• CRM records
• Company data
• Email information
• Campaign information
• Files
• Notes
• Communications
• Account information
• Other information submitted by you or your users

You grant Skout AI the rights reasonably necessary to host, store, process, transmit, display, analyze, secure, and otherwise use Customer Data to provide and operate the Services.

You represent and warrant that you have all rights, permissions, notices, consents, or other lawful authority necessary for Customer Data you submit to Skout AI.

You are responsible for ensuring that your use of Customer Data complies with applicable law.

Skout AI may provide tools that enable users to send email or other communications.

You are solely responsible for communications initiated through your account.

You must ensure that communications comply with applicable:

• Anti-spam laws
• Privacy laws
• Data-protection laws
• Marketing laws
• Consumer-protection laws
• Telecommunications laws
• Email-provider rules
• Platform policies

You must not use Skout AI to send unlawful, deceptive, fraudulent, abusive, harassing, or unsolicited communications in violation of applicable law.

Skout AI may provide email verification and deliverability functionality.

Verification results are based on technical signals and available evidence and do not constitute a guarantee that an email address belongs to a particular person, will receive an email, or will accept future communications.

You may connect Skout AI to third-party services.

You authorize Skout AI to access information reasonably necessary to provide the requested integration.

Third-party services remain subject to their own terms and privacy policies.

Skout AI may provide AI-assisted functionality.

You are responsible for reviewing AI-generated content before relying on, publishing, sending, or acting upon it.

Skout AI does not guarantee that AI-generated content will be accurate, complete, lawful, original, or suitable for a particular purpose.

You must not use the Services to:

• Violate applicable law;
• Violate another person's rights;
• Send unlawful spam;
• Conduct fraud;
• Impersonate another person;
• Distribute malware;
• Attempt unauthorized access;
• Circumvent security controls;
• Abuse APIs;
• Circumvent rate limits;
• Reverse engineer the Services except where legally permitted;
• Scrape the Services without authorization;
• Interfere with system availability;
• Conduct security attacks;
• Upload malicious code;
• Use unlawfully obtained contact data;
• Violate third-party platform rules;
• Build a competing service using unauthorized access to Skout AI;
• Abuse email infrastructure;
• Engage in activities that materially threaten Skout AI's security or reputation.

You are responsible for determining whether you have the appropriate legal basis and permissions to contact recipients.

Skout AI may suspend campaigns or accounts where activity creates substantial spam, abuse, legal, security, or deliverability risk.

Skout AI and its licensors own all rights in:

• Software
• Source code
• Object code
• Algorithms
• Databases
• Interfaces
• Designs
• Workflows
• Documentation
• Trademarks
• Logos
• Service architecture
• Proprietary technology
• Models
• Methodologies
• Other Skout AI intellectual property

Except for rights expressly granted under these Terms, no ownership rights are transferred to you.

If you provide feedback, ideas, recommendations, or suggestions regarding Skout AI, you grant Skout AI a perpetual, worldwide, royalty-free right to use that feedback to improve or develop the Services.

Each party may receive confidential information from the other.

Each party agrees to use reasonable measures to protect confidential information and to use it only for legitimate purposes related to the relationship between the parties.

Enterprise customers may enter into separate confidentiality or data-processing agreements where appropriate.

Skout AI maintains security controls designed to protect Customer Data.

The processing of personal data is also governed by our Privacy Policy and, where applicable, a Data Processing Agreement.

In the event of a conflict concerning personal-data processing, the applicable Data Processing Agreement will control to the extent specified in that agreement.

Customers that require a Data Processing Agreement may request one from Skout AI.

Where applicable, the DPA will govern the processing of personal data performed by Skout AI on behalf of the customer.

Skout AI may suspend or restrict access where reasonably necessary because of:

• Non-payment;
• Security risk;
• Abuse;
• Fraud;
• Violation of these Terms;
• Illegal activity;
• Spam;
• Deliverability risk;
• Excessive system usage;
• Third-party provider requirements;
• Legal requirements;
• Risk to other users or the platform.

Where reasonably practicable, we may provide notice before suspension.

Immediate suspension may occur where necessary to protect the Services or others.

You may terminate your account according to the applicable subscription or cancellation process.

Skout AI may terminate or suspend accounts for material violations of these Terms or where required for legal, security, abuse, or operational reasons.

Following termination, access to the Services will cease.

Following termination, Skout AI may provide a reasonable period during which Customer Data may be exported, subject to the applicable plan or agreement.

After the applicable retention/export period, Skout AI may delete Customer Data unless retention is required or permitted by law.

We seek to maintain reliable and secure Services but do not guarantee uninterrupted availability.

Skout AI does not guarantee any particular business outcome.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

SKOUT AI DISCLAIMS WARRANTIES NOT EXPRESSLY PROVIDED IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND ERROR-FREE OPERATION.

NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SKOUT AI AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS, OR BUSINESS INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKOUT AI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES PAID BY YOU TO SKOUT AI FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Skout AI and its affiliates, officers, directors, employees, contractors, and service providers from third-party claims arising from:

• Your Customer Data;
• Your use of the Services;
• Communications sent through your account;
• Your violation of these Terms;
• Your violation of applicable law;
• Your violation of third-party rights;
• Your misuse of integrations;
• Your failure to obtain required permissions or consents.

These Terms are governed by the laws of India, without regard to conflict-of-law principles, except to the extent applicable law requires otherwise.

Before initiating formal proceedings, the parties should attempt in good faith to resolve disputes through written notice and reasonable discussions.

For disputes that cannot be resolved informally, the courts having appropriate jurisdiction in Gurugram/Gurgaon, Haryana, India, shall have jurisdiction, subject to applicable law and any separate enterprise agreement between the parties.

For enterprise customers, a separately negotiated agreement may specify a different dispute-resolution mechanism.

We may update these Terms from time to time.

Material changes may be communicated through:

• Email
• Website notification
• Account dashboard
• In-product notice
• Other reasonable means

Your continued use of the Services after the effective date of an updated version constitutes acceptance to the extent permitted by law.

You agree that electronic acceptance of these Terms, including clicking "Accept," checking a checkbox, signing electronically, creating an account, purchasing a subscription, or using the Services after receiving notice of these Terms, constitutes valid acceptance.

Legal notices to Skout AI should be directed to:

If any provision of these Terms is found unenforceable, the remaining provisions remain effective.

Neither party's failure to enforce a provision constitutes a waiver.

You may not assign your rights under these Terms without Skout AI's written consent, except where permitted by applicable law.

Skout AI may assign these Terms in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar transaction.

Neither party is responsible for failure caused by events beyond its reasonable control.

These Terms, together with:

• Privacy Policy
• Data Processing Agreement, where applicable
• Order Form
• Subscription terms
• Acceptable Use Policy
• AI-specific terms, where applicable
• Other expressly incorporated policies

constitute the agreement governing your use of the Services.